Woot!, or simply Woot, is an Amazon-owned online retailer that offers exciting deals in apparel, electronics, tools, and clearance items. Nowadays, shoppers lean towards Woot for affordable and convenient shopping from this Amazon-owned retailer. However, are Woot items returnable if you are not satisfied with the quality or anything else?
Yes, they are returnable. Reportedly, Woot accepts any return for items that are priced at $20 or lower than that. Some customer reviews have defamed Woot’s return policy as confusing and ruthless. Is Woot really ruthless regarding its return policy? Let’s reveal the truth.
An Overview of The Woot Return Policy
Typically, you can avail of the Woot return policy without any hassle. However, every e-commerce site has its terms and conditions for making returns reliable and convenient for customers and retailers. Woot is not an exception.
Previously, Woot only accepted returns where defective products or missing accessories were received. However, Woot has reviewed its return policy and now accepts most of the purchased products from the online store.
Here are the major terms and conditions associated with Woot’s return policy, as revised on 13 July 2022:
- Woot offers a 30-day window from the purchase date for easy returns.
- The platform accepts self-service returns on products priced at $20 or below.
- As a customer, you must return the purchased apparel and shoes in their original packaging. Additionally, those items should be unused, unworn, and unwashed.
- Woot doesn’t accept any apparel that has been resized or altered.
- Moreover, customers can avail of a self-service return only if items arrive in a defective, missing, or damaged condition.
- Communicate with Woot’s support page to initiate a non-self-service return.
Methods to Return Items to Woot
What do you mean by a self-service return to Woot? A self-service return refers to a return initiated by the customer. However, the product must qualify for a self-service return’s terms and conditions. Otherwise, you can contact the support page of Woot to initiate a non-self-service return.
How can you return items to Woot? Evidently, you have 2 options, and here they go:
Self-Service Return to Woot
First, check out whether the item you want to return comes under the guidelines of a self-service return. Only then can you initiate a return by yourself or a self-service return to Woot.
Besides this, keep a copy of the purchase receipt for your records. This will help you in getting your product replaced if possible. When can you opt for a self-service return, by the way?
Items must arrive damaged or with missing accessories to qualify as a self-service return. Next, you have to follow the instructions below:
- Go to the Woot website using any of your preferred web browsers.
- Afterwards, sign in to your Woot account through your login credentials.
- Launch the ‘Stuff you bought’ page.
- Now, hit the button called ‘I need help’ right next to the item that you want to return. This will help you to get the shipping label and instructions for a self-service return.
Finally, you can pack the item you wish to return and adhere the shipping label to it. The item is ready to be shipped. For shipping details, refer to the Woot return policy instructions. However, the item must be priced at $20 or lower to qualify for a self-service request.
Non-Self-Service Return to Woot
Woot offers a strict return policy, and it consists of apparel orders as well. Is Woot too ruthless on its return policy? No, it’s pretty convenient if you take care of a few things. However, you can opt for Woot’s non-self-service return in the following way:
- Launch a web browser on your device and navigate to the Woot website.
- Then, log into your Woot account and go to the support section of the website.
- Next, click the option that says, ‘I want to ask about my order’.
- After that, hit the ‘I want to cancel or return my stuff’ option.
- Select the ‘I want to return the items I ordered’ option.
You can then continue with the rest of the return process by choosing the items you want to return. However, the website might ask the reason for returning the order to complete your request.
Exceptions on Woot Return Policy
Are there any exceptions to the Woot return policy? Yes, you can encounter a few bumps when it comes to Woot’s return policy. Here are a few re-consideration categories if you want to avail of a hassle-free return on Woot:
Apparel & Shoes
You must return purchased apparel and shoes in unworn and new condition. In addition, you should insert them in their original packaging to qualify for a full refund. On the other hand, Woot won’t accept the return if you send them altered, resized, or damaged garment.
Bulky or Heavy Items
Do you want to return anything bulky or heavy, such as an appliance or something similar to Woot? Generally, Woot ships such products with the help of a speciality carrier like Pilot, CEVA, ABF, etc. In that case, you must pay a flat $50 as the Woot return shipping fee.
Combined Orders
You might have ordered many items simultaneously, and they are considered combined orders. Now, you can return one or more items from bulk orders that are ineligible for free returns. Woot may deduct the shipping charge for those ineligible items and process the refund. In addition, Woot may deduct the handling fee from the refund amount.
Food & Other Perishable Items
Are all Woot items returnable? No, Woot doesn’t accept returns on any food or perishable items. However, exceptions can be made depending on the situation and availability of the stock. You can ask the Woot customer support team for justified replacement and refund procedures.
Lithium-Ion Battery
Does your previous order from Woot have a lithium-ion battery, and do you want to return it? In this situation, you must contact Woot customer service through [email protected].
Hazardous Orders
Woot considers any order hazardous if it contains inflammable gases, liquids, or glasses. However, the worst part is that Woot doesn’t accept them as returnable once you receive them.
Items that use fuel (like grills, lawnmowers, etc.) are non-returnable products to Woot unless they arrive defective. You can repair or replace defective items after contacting the warranty provider. Moreover, you can’t return garbage bags to Woot.
Woot’s Refund Policy
So far, you have a decent idea of Woot’s return policy and how it works. What about the Woot refund policy? Woot generally offers a full refund for returning items within the 30-day window from the purchase date. So, you will get a free return and full refund from Woot if you process your return within 30 days from the date of purchase.
In addition, Woot mentions that customers can get a Fast Refund on selected orders. In that situation, Woot will process the refund for the return in 1 business day after you drop off the return package at the carrier.
Otherwise, Woot can take up to 5 business days after the package reaches the warehouse to process a refund for the returned item. However, Woot can deduct the shipping cost from the full refund amount if you return anything that doesn’t arrive defective.
On a related note, Woot doesn’t offer any exchange or refund for items that customers have returned after wearing or using. You can contact the Woot support page if you receive a defective item. Furthermore, you can request an exchange by contacting the support page of Woot.
Indeed, the seller might charge you a restocking fee of up to 15% if you return anything with no defect. However, Woot claims you can return anything even if you receive a fault-free product. Still, you may face a restocking charge depending on the seller.
How to Return a Defective Product to Woot
Perhaps, you have received a damaged order from Woot. You can raise a return request for the defective product received on Woot’s support page within 30 days of the purchase date. Ensure you process the return before Woot prepares for a refund or exchange.
If the seller finds out that the returned product is not damaged as described by the buyer, they might issue a restocking fee of up to 15% on the refund. Additionally, Woot will deduct the shipping cost from the refund amount.
How do you return a damaged computer? The same terms and conditions apply to this circumstance. However, a higher restocking fee might affect the refund if the computer has missing parts or is in resaleable condition.
Wrapping up…
Is Woot too ruthless on its return policy? The return policy has some rigid considerations to prevent inconvenient consequences for sellers and buyers. Mostly, you can find great deals and clearance sales on Woot. That’s why Woot applies some basic restrictions on the return policy.
Overall, the Woot return policy is quite lenient if you follow their 30-day return window. On the other hand, you can return bulky items by reporting the issue to Woot.