SHEIN is the ultimate online destination for shoppers searching for trendy clothes at affordable prices. SHEIN has an enviable collection of dresses, tops, swimwear, and accessories for women. However, you can find children’s clothes, men’s apparel, and accessories on SHEIN.
Well, getting the right fit from online stores can be difficult, and SHEIN is no exception. You must thoroughly check out the SHEIN return policy before purchasing anything from this online store. Additionally, you might find your order unsatisfactory in terms of quality and comfort.
In that situation, it’s better to return the order. However, is everything purchased from SHEIN eligible for a return? That’s what you need to find out. This guide will shed light on SHEIN’s return policy. Thus, you can be on the safe side before shopping for anything from SHEIN. Let’s get started.
Basic Terms & Conditions of The SHEIN Return Policy
What is the time limit for the SHEIN return policy? This might be the first question that can strike your mind when you plan to return an order to SHEIN. Typically, SHEIN offers a 35-day window for shoppers to return purchases back to the online store.
What about the SHEIN return policy cost? It’s a bit complicated, and shoppers might even get confused over this. The site mentions that it offers a free first return. It might sound like every SHEIN user gets only one free chance to return their merchandise through the online shopping site.
However, it’s not the situation. SHEIN offers the first return for free on every order. This means that you can return a single product multiple times, and you get the first return free of cost. After the first return on any order, it would cost you $7.99 on every return.
After returning, the buyer will get a refund or exchange, depending on the buyer’s choice and the availability of the anticipated product. On the other hand, SHEIN takes up to 10 business days to process a return and refund or exchange accordingly.
Merchandise Not Eligible for a SHEIN Return
Can you return anything that you bought from the SHEIN website or app? The straight answer to this question is NO. The SHEIN return policy clearly mentions what the online store can’t accept as a return due to hygiene guidelines.
So, what items are ineligible for return, according to SHEIN? We found out that the following items can’t be returned:
- Jewellery
- Lingerie
- Bodysuits
- Cosmetics
- Event and party supplies
- Pet products
- Swimwear
- DIY supplies
- Items marked non-returnable
- Beauty products
- Accessories (except for mermaid blankets, bags, and scarves)
You can’t return these items mentioned above and get a refund for them. In addition, you can’t even exchange them. Apart from these items, SHEIN accepts anything ordered through the site as a return.
Hence, you must inquire about the item first if it belongs to any of the aforementioned categories. On a related note, you can look for reviews to find out how they turned out for other buyers. Furthermore, SHEIN doesn’t accept washed, damaged, and worn items as returns. You can’t also return purchases bought using gift cards as they are non-refundable.
Moreover, you can’t return anything to SHEIN if it lacks its tag. You may not receive a refund or exchange even if you return any merchandise without its tag and original packaging. Hence, the SHEIN refund policy requires you to ship the item with its tag and original packaging.
What if you remove the tag? That’s OK as long as you still have the tag. You can just throw the tag into the original packaging while packing the item for dispatching.
Easy Steps to Return Merchandise to SHEIN
Typically, the SHEIN return policy is easy, and any user can complete the return method. How to return items to SHEIN? Here’s what a registered user has to follow:
- Sign into your SHEIN account that you used for the particular purchase, and now, you want to return it.
- Next, navigate to the option called ‘My Orders’.
- Then, you have to spot the order that you wish to return and select it. Go to Order Details.
- After that, hit the ‘Quick Returns’ option.
- Now, SHEIN will ask you the reason for returning the order. Choose an appropriate reason to validate your return.
- Continue the process by selecting ‘Next Step’.
- Select how you want your money to be reimbursed.
- Select if you want to print your return label or utilise a QR code for the return shipping. Besides this, you can also select UPS or USPS as the carrier for the return.
- Now, you must pack the merchandise along with its tag and original packaging. Ensure that you have attached the shipping label to the outer packaging of the returning item.
- Take the package to your nearby UPS or USPS location within 35 days of receiving the order.
Is it Mandatory to Generate a Shipping Label for Any SHEIN Return?
No, if you use the QR code to initiate a SHEIN return. Otherwise, you must generate a specific shipping label that you need to adhere to the outer packaging of the merchandise that you wish to return. How can you obtain the label for a successful return and print it?
Here’s what the SHEIN return policy says:
- Log into your SHEIN account that you used to place the same order that you need to return.
- Go to the link called ‘My Orders’.
- Next, spot the order that you intend to return.
- Hit ‘Order Details’ followed by ‘Return & Refund Record’.
- Now, click the link named Details and select ‘Save the label’.
After this, SHEIN will redirect you to a copy of the return label. You can immediately print it by opting for the Print option. If it’s on your computer, use the shortcut Control+P or Command+P.
Steps to Track the SHEIN Return’s Status
How do I know if SHEIN received my return? This is a very common query among SHEIN shoppers. After all, you might be expecting the refund amount to be deposited into your bank account as soon as SHEIN receives your returned item.
As a matter of fact, shopping sites readily debit the amount from your account as soon as you place an order. However, this is not the case when you return something to the company. Therefore, you might be curious about the SHEIN return status. Let’s check out how you can learn more about it:
- Log into the particular SHEIN account.
- Navigate to the option named ‘My Orders’ and click on it.
- Now, locate the item that you have returned.
- Click the ‘View Details’ option, and the corresponding page will display the status of your return.
How Much Time Does SHEIN Need to Process the Refund After a Return?
According to the SHEIN return policy, the company can take up to 10 business days to process your return and initiate the refund. SHEIN typically takes up to 7 days from the date of receiving the return. However, SHEIN will readily process your returned item as long as it follows the return policy.
It means that your returned item must be unworn, undamaged, and unwashed. Next, the company issues the refund via your original payment method or SHEIN wallet. This process might take longer than anticipated, depending on your bank or other financial institution.
On the other hand, your refund might take longer if SHEIN encounters transportation delays. Now, this can take an additional 3 to 5 business days. You can also check out the SHEIN website to be sure about it.
Can You Exchange Items Purchased from SHEIN?
Yes, you can, but the SHEIN exchange policy is complicated. Instead of selecting a readymade option like Return, you need to initiate a live chat with SHEIN’s customer service agent to process an exchange. Thus, they can mark your request ‘as an exchange’.
Next, they will instruct you regarding the next steps so that you can execute an exchange without sweating over it. However, SHEIN allows the first exchange per order to be free of cost. After the first exchange, you must pay for any further exchange on the same order.
In Conclusion…
Can you cancel a SHEIN return? Yes, you can. Contact the customer support team of SHEIN, and they will guide you through this. On the other hand, SHEIN doesn’t generally charge you more for getting different sizes on exchange. Additionally, you can even return merchandise marked Sale or Clearance Items to SHEIN.
