Amazon customers often look for the answer to why the order status is showing “Undeliverable”. The company mentioned the reasons for showing this message on their customer support site. Courtier partners or delivery associates return an item when they can’t deliver it to the right recipient instead of dropping it at the next building.
Unsuccessful deliveries might occur if the recipient rejects the parcel. An incorrect shipping address is another reason for the undeliverable status. Do you live near a remote area? Amazon delivery persons might not ship the order, resulting in unsuccessful delivery.
Fragile items can be damaged during the shipment. If the product is damaged in transit, Amazon cancels the delivery and shows an undeliverable message. So, you must contact their customer support representatives to know the reason for unsuccessful deliveries.
Here are the reasons for the Undeliverable Amazon order status and the solutions to fix it:
Top Reasons for Unsuccessful Amazon Product Deliveries:
Unsuccessful deliveries can occur for the company or customers’ mistakes. In most cases, Amazon classifies the products as “undeliverable” if the recipient is unavailable. They made several attempts to deliver the package. However, if you have changed the address after shipping the order and didn’t inform Amazon, they won’t deliver it.
So, you must understand the reason for the unsuccessful delivery before taking action. Here are the major causes of Amazon order delivery failures:
1. Incorrect Shipping Address
It is the most common cause of unsuccessful Amazon product delivery. If you enter an incorrect shipping address, your package will be delivered to the wrong address. Moreover, Amazon might cancel the order if the delivery associates didn’t find the location.
Many people mistakenly write incorrect street names or postal codes when ordering an item. Sometimes, the computer or phone can auto-fill the shipping details if you have bought an item from Amazon. Thus, double-check the details you have provided on the Shipping page to receive the item without hassle.
2. Rejection from the Recipients
Many recipients reject the package when the Amazon courier partners deliver it. Why do they refuse to take the parcel even after ordering them? They might have thought about gifting the item to their friends or family without informing them.
If your friend or relative isn’t home, the courier partners won’t drop the parcel. So, you must always inform the recipient beforehand to avoid such inconvenience. Share your friend’s or colleagues’ contact details with Amazon delivery associates. They will directly contact them before shipping the product to their address.
3. Delivery Attempt Failures
Amazon delivery associates make 3 attempts on consecutive days. Your package will be returned to the company if the last delivery attempt is unsuccessful. They often leave a “missed you” card if no one is there to receive the parcel.
What is written on this card? Amazon writes the instructions to collect the package on the “missed you” card. Thus, if you see the “undeliverable” order status, follow the care instructions to receive your package.
4. Damaged Parcels
Amazon packages go through different touchpoints in international shipping. Items containing glass, technological accessories, laboratory items or musical instruments might get damaged if handled properly at these touchpoints. The carrier won’t deliver the product if it is damaged in transit, displaying the “undeliverable” message.
5. Inaccessible Drop Location
If the drop location is inaccessible, Amazon courier partners will need help delivering your parcels. They also show the “Undeliverable” order status in limited-access delivery cases. Trucks or other delivery vehicles can’t enter to drop off the parcel in such a location.
You must alert the Amazon delivery person beforehand if they have to come to a restricted area. Moreover, roadblocks can cause problems when delivering the order.
Sometimes, delivery associates might need help delivering the package because of uncooperative building security or an inaccessible driveway. Your packages will be returned to the merchant’s distribution centre or Amazon in such cases.
6. Recipient is Unavailable
High-valued items require the recipient’s signature at delivery. The absence of the recipient can make the order “undeliverable”. Thus, you must stay at home if your order is on the way to delivery.
Did you order a Smart TV, piano or drum kit? Amazon delivery associates will ask for your signature or identification proof upon delivery. The delivery agent won’t hand over the parcel to anyone or leave it at your doorstep if you aren’t present.
How to Fix Your Amazon Order’s Undeliverable Issue?
Don’t fret over if you see the undeliverable order status, and it can be fixed. Most people reorder the item when they get this unsuccessful delivery message. However, you shouldn’t do that in the first place; try these solutions instead:
1. Find the Reason for Undeliverable Issue
You must first try to acknowledge the reason for Amazon’s undeliverable message. How to identify the cause of this problem? Sign in to your Amazon account and navigate to the “Your Orders” section.
This page contains the information for the unsuccessful Amazon product delivery. It will display the reasons like incorrect or incomplete delivery address or failed delivery attempt. So, check the cause of the delivery problem and take action accordingly.
2. Contact the Amazon Customer Service Team
Contact the Amazon customer service executives if your package was undeliverable due to incorrect shipping details. Request them if they can deliver the package to the correct address. Did you order the product for your friend? Contact the person and double-check the shipping address.
Moreover, you must ask them if they have rejected the Amazon delivery, thinking the product doesn’t belong to them. If you see the damage in the transit message, ask how to fix it to Amazon’s customer support team.
3. Make the Necessary Changes
Request Amazon to redeliver the product if the mistake is made from your end. However, you must request a refund if the product was damaged in transit. Save the correct shipping details on the Amazon mobile app or site to avoid further inconveniences.
Be present at your house or office when courier partners re-deliver the order. Besides, you must contact the delivery person to know the package’s arrival time. Inform the receipt in advance when the delivery associate is close to their house.
When Does Amazon Refund the Undeliverable Package?
Amazon sellers receive credit for returned items because the recipients were unavailable or due to incorrect shipping addresses. It is a major problem for the vendors who send products in bulk to Amazon distribution centres.
Sellers often end up paying the shipping and handling charges for product returns. Thus, if a customer has returned an item, they must request a refund. Here are the conditions for requesting a refund for undeliverable items:
- Delivery associates couldn’t deliver the order due to incorrect addresses or lost packages.
- Amazon returns your product because it was damaged in transit or refused by the recipients.
- The company charges the item price that was never shipped to their warehouse.
Quick Steps to Check the Undelivered Packages Refund Status:
If you request a refund for the Amazon undeliverable order, you might wonder how to check the status. The refund status-checking process is simple and can be done using the Amazon app or website.
Log in to your account with the correct credentials and head to the “Your Account” section. Go to “Your Orders” and check the items list you have previously purchased. Locate the unbelievable product number and tap on it.
The Amazon order’s details page will open on your PC or phone screen. Scroll down to the page and navigate to “Refunds”. Click on the Refunds button to get the undeliverable product refund status. Follow the instructions on what needs to be done to receive the full refund.
How Can You Reorder the Undelivered Amazon Parcel?
Reordering the undelivered Amazon package is straightforward. Open a browser, write www.amazon.com/YourOrderID in the address bar and hit the Enter button. A page will open with a Reorder option. However, you must enter the correct order ID number to reorder the undelivered Amazon product.
Tap the Reorder button, and the page will display the Yes, I want to reorder this item message. Select the preferred delivery option, and the page will display the estimated delivery dates.
Are you ordering a non-eligible item for Amazon Prime delivery? Choose an alternate shipping option best suited to your needs. Select “Continue”, and review the order summary and the shipping address before submitting the order.
