Many Walmart shoppers look for the answer – whether they can return the mattress to the store. This American retail company accepts mattress return requests but only under certain conditions. It should be unused and unworn to qualify for the return.
Walmart cancels return requests if the mattress has stains or is damaged. Besides, the company gives a limited time to return the product online or in their physical stores. So, you must know the return period before returning the mattress or exchanging it for a new one.
The best thing about Walmart’s mattress return policy is that it gives customers a full refund. However, you can’t request a refund if the product is damaged or defective. Walmart shoppers can return the mattress as long as it is in the original packing and they haven’t opened it yet.
Used mattresses can’t be resale as it is unhygienic, and no one will buy them. Everyone looks for a clean, soft mattress with memory foam for their living room, reducing joint and hip pain. Walmart offers soft mattresses at a reasonable price from ruptured brands like Serta, Sealy and Casper.
Let’s learn about Walmart’s mattress return policy and the steps to return it:
How Does Walmart Mattress Return Policy Work?
You must know how Walmart’s mattress return policy works before visiting the store with the item. Walmart lets you return the mattress within 90 days of the purchase. However, buyers must have a receipt to qualify for the Walmart mattress return. The store associates won’t give you a refund without a purchase slip.
Do you have the mattress’s receipt? Walmart will give you two options – receive a full refund or exchange. Consider receiving a refund if the same mattress is unavailable in the Walmart store. Exchange the mattresses if you are dissatisfied with the quality and if it looks unfamiliar with the picture displayed on their site.
Does Walmart Offer a Warranty Period for Mattresses?
Yes! All the mattresses sold at Walmart stores have manufacturer warranties. However, consumers must pay an additional price to get a warranty from Walmart on this item. They currently charge $37 for providing 10-year protection for mattresses costing between $50-$99.99.
What does Walmart’s mattress warranty period cover? It covers the damage from accidental liquid spills on the mattress. However, this Walmart plan excludes damage from tears, rips, or sudden foam compression. So, check the Walmart mattress price and check if you are eligible for this coverage.
Does Walmart Follow Different Return Policy for In-Store and Online Mattress Purchases?
Walmart follows the same return policy for in-store and online purchases. There is no need to fret if you have purchased the product from the Walmart store. You have 3 months to return the product and receive a refund or exchange.
Being a leading retail store, Walmart ensures its customers are happy and satisfied with their product. Thus, the store associates help you to find an alternate mattress at the same price.
Regardless of how much funds are left in your payment cards, Walmart will process the refund. However, the company checks the method you used to pay for the mattresses. They refund the customers the full amount in the same payment method. For instance, if you have paid for the mattress with a debit card, Walmart will transact the exact amount in your bank account.
Can You Return Opened Mattresses at Walmart Stores?
Walmart rejects the return of the opened mattress even if you have the purchase receipt. Moreover, the company doesn’t offer refunds on mattresses opened and removed from the original box.
What if you found wear and tear on the mattress after bringing it to your home? Walmart will accept the return and refund the full amount in such instances. Besides, you can request a replacement if they have sold a defective mattress.
These return rules apply to all mattresses regardless of their type and manufacturer. Walmart follows the same rules for these in-store items:
- Pillows
- Sleeping pads
- Mattress toppers
How Can You Return the Defective Mattresses to Walmart?
Returning mattresses is straightforward in Walmart stores. If you qualify for the return, you can visit the nearby store or return the item online. Here are the two different ways to return a damaged or low-quality mattress:
1. In-Store Mattress Return
Did you recently move to the United States? You might need to find out where a Walmart store is nearby. Open an easy-to-use navigation app like Google Maps and write “Walmart store” in the search panel. The app will show the nearby Walmart store location.
Note the address in a notepad and carefully pack your mattress in the original box. Carry out the payment receipt and purchase slip to prove that you purchased the mattress 90 days before. Go to the customer support desk and request that the mattress be returned.
Walmart store employees will then check the mattress’s condition. They will initiate the return if the mattress is in good condition. Store associates will ask whether you want a refund or exchange after the return. The employees will also help you with the rest of the mattress return process.
2. Online Mattress Return
Have you bought the mattresses from Walmart.com or through the mobile app? Open their site or app, head to the Account section and select “Purchase History”. Find the mattress that you want to return from the previously bought items list.
Tap on “Order Details”, select “Start a Return”, and put a tick mark next to the item you want to return. Choose “Continue” and mention the reason for returning the mattress. Click “Next” and select if you want a full refund or replacement.
Choose “Next”, add a comment and tap on the Save button. Select “Continue” and click on the method you want for the mattress return. Opt for “Continue” when the next web page opens, review the comment and reason and click “Submit”.
Here is the list of the return methods you can use for the Walmart mattress return:
- Return to Walmart store
- Drop off at the FedEx location
- Schedule for pickup
- Return by mail
Does Walmart Accept Mattress Return without the Purchase Slip?
Walmart follows a strict return policy when it comes to mattress returns. Customers must have a printed receipt to qualify for the return and refund. Don’t try to drive the Walmart associates by printing a duplicate purchase slip. If you don’t have the original receipt, speak to the customer service representatives.
They will tell you how to return the damaged mattress without a receipt. Moreover, Walmart lets customers return the item by showing government-issued identification proof when making a return. Store associates will accept your return if only you can prove your identity.
Based on Walmart’s return policy, no receipt returns are qualified for a cash refund. However, the mattress price should be $10 or less to qualify for this refund. If the mattress price exceeds $10, the store employees will give you a gift or shopping card instead of a refund.
Always remember that Walmart asks for customer IDs in no-receipt returns. Thus, if you have lost the receipt, ensure to carry your identity card when requesting a return at the Walmart store. If you show fake identification proof, Walmart will restrict you from returning an item in future.
Can You Return Mattresses Sold by Third-Party Walmart Marketplace Sellers?
No! Customers can’t return mattresses sold by third-party Walmart marketplace sellers. Only the mattresses sold by Walmart qualify for a return and refund or exchange. However, a shopper can contact the marketplace seller for a direct exchange if they accept returns.
The third-party merchandise will let you know the steps to return the mattress. Not all third-party Walmart marketplace sellers let you return the mattress. So, you must contact them to know the items eligible for return and exchange.