The Verizon FIOS router fails to display the 5G connection for several reasons. And, this will prevent you from using the internet. Find out the reason behind this router error at the earliest possible. Usually, this issue occurs for an incorrect network configuration.
Did you change the wireless router’s settings? This can be a reason why Verizon Fios 5G not showing up. Open the device’s setup page and check whether the 5 GHz band is disabled. Most wireless routers don’t support 5GHz frequency. Thus, ensure the device you use has 5Ghz functionality.
Besides, a malfunctioned router can generate this problem. Fix the device immediately to use the 5 GHz connection. Never connect more than 3 devices to the Verizon Fios router. It could prevent you from using the 5 GHz band.
Moreover, check whether there is any solid object between the router and PC. Remove the unwanted items to enjoy uninterrupted internet services. And, place the router close to the wireless devices to avoid further issues.
Still, the Verizon Fios 5G not showing up? Follow this guide to troubleshoot the issue.
Possible Reasons for Verizon Fios 5G Not Showing Up
Before you solve the issue, figure out the reasons behind this Verizon Fios issue. The router can cause this problem after changing the SSID. The device fails to connect to the 5 GHz band for improper installation. Moreover, you can experience this error when using outdated drivers.
Did you connect the Verizon FIOS router to a Windows PC? Ensure it uses an updated operating system. Otherwise, the router can’t recognise the 5 GHz Wi-Fi band. Additionally, you can counter this issue by setting up an incorrect wireless mode. Change the Wi-Fi mode to overcome this Fios router problem.
Troubleshooting Tips for Verizon Fios 5G not Showing Up
There are several ways to eliminate this issue from Fios routers. Reboot the device in the first place. Because this sometimes fixes complicated network issues. Disconnect and reconnect the router’s power cables. If that doesn’t work, follow these solutions to use the 5 GHz band:
Check the PC Configuration
Most Windows devices are incompatible with 5G connections. Thus, check whether the device supports this next-generation technology. Turn on the computer and hold the Windows and X keys simultaneously.
Select the “Run” program when the pop-up menu appears. Write “cmd” in the dialogue box and hit the Enter button. Wait until the Command Prompt window opens and write “netsh wlan show drivers”. Press the Enter key to check the PC’s driver properties.
Head to “Radio types supported” and check what’s written there. Did you get the 802.11n option? This indicates that the PC only supports a 2.4 GHz network. Moreover, the 802.11g and 802.11b indicate the device is compatible with 2.4 GHz.
Is the computer’s radio type “802.11g 802.11n”? Then, the computer can only work with 2.4 GHz and 5 GHz Wi-Fi.
Turn off and On the 5 GHz Band
You may have disabled the Wi-Fi radio when changing the security features. And, this is why the Fios router is facing problems to enable 5 GHz. Open the Verizon router’s configuration page to enable the Wi-Fi band.
Open a web browser, move to the URL and write “192.168.1.1”. Additionally, you can write “myfiosgateway” in the address bar. Press the Enter button to open the router’s login page.
Enter the correct login credentials and tap on “Sign In” afterwards. And, head to “Wireless” when the setup wizard opens. Look for the “Wireless Band” option and disable the 2.4 GHz band. Click “Disable” when you get the 5 GHz Wi-Fi frequency.
Enable the 5 GHz band after a few minutes and reboot the Fios router. Connect the device to the router’s wireless network. And, stream the online movies or games without network congestion.
Update the Wi-Fi Drivers
The wireless drivers should always be up-to-date. Otherwise, you might face problems connecting the computer to a 5 GHz connection. When was the last time you updated the network adapters? Was that a month ago? Then, it’s high time to upgrade the Fios router’s drivers.
Turn on the PC, and hold the Windows and R keys simultaneously. Select “Run” from the built-in Windows application and write “devmgmt.msc”. Press the Enter button and locate “Network adapters” from the pre-installed device list.
Double-tap on it and select “Update driver” from the pop-up menu. Windows may take at least 2-3 minutes to complete the driver update. Don’t close the Device Manager window until then. Restart the computer when the update is complete.
Connect the device to the Verizon Fios router and check if the problem is resolved. Is the Verizon Fios 5G not showing up? Proceed to the next solution to fix it.
Reset the Fios Router’s Network Name
There are two ways to change the wireless router’s SSID. You can either use the My Verizon or My Fios app. Or, access the Verizon website to reconfigure the device settings.
Do you want to change the wireless network name from an Android device? Ensure it has Android 5.0 or higher versions.
Additionally, this app is also compatible with iOS 11 or later versions. Install Verizon’s app and enter the login credentials afterwards. Go to “Basic” and double-tap on the Wi-Fi name.
Opt for “Primary Network” and remove the current network name. Besides, you need to enter the new SSID for the router. Keep the Fios router’s network name unique. And, it should be easy to remember and recognise.
Tap on “Apply” after changing the SSID and close the router’s setup page. Go to the taskbar, open the Wi-Fi menu and choose the new SSID. Enter the password, and the 5 GHz band will show up.
Lastly, Factory Reset the Verizon Fios Router …
Reset the dual-band router if the above solutions didn’t work. Most Verizon Fios routers have a reset button. Press that for at least 30 seconds and release it when the power LED blinks. It will restore the device’s previous configuration. Open the Wi-Fi settings, and the router will display the 5 GHz connection.