UPS is a trusted and massive logistics company, no doubt. However, mistakes are quite inevitable, even for UPS too. If you notice that UPS conveys a “Delivered” status, but you haven’t received your package, then you are not alone. This has happened to many customers, and there’s always a way out.
What should you do when UPS says delivered but no package is received? First of all, don’t panic. Numerous factors can trigger such issues, and every situation might require a different and distinguished solution. Let’s find out what can cause such a condition and how you can cope.
UPS Says Your Package Delivered and it’s Not: Underlying Reasons
You might have received a tracking update from UPS that says, ‘Delivered Front Door’. You find nothing once you open the door. Has the package gone missing, or has UPS lost it? It’s very common to think about the worst situation at this time, but a few smart moves can recover your parcel back.
What can cause ‘UPS says delivered but not received’ situations? Answers to this question might hint at where your package is right now. Here are some reported situations so far:
- Fault in the delivery management system
- Hardware failure
- The agent delivered the parcel to the wrong address
Things to do When UPS Says Your Package is Delivered but it’s Not
UPS has labelled your package “Delivered”, and you haven’t got it. We have various solutions to help you out in this situation. Here are a few to-do’s that you can opt for if UPS says delivered but no package Amazon is received.
Read the Message Carefully
Before you worry too much, read the UPS delivery update once more. Generally, the tracking update specifies exactly where the delivery agent has left your parcel. For instance, the status might have mentioned “Delivered in the mailbox”, “Delivered at the front door”, “Delivered at neighbours”, or something similar.
So, check the update again for precise information. Inspect the front door, mailbox, back door, and places around your home. Don’t forget to check odd spots around your house. If you can’t locate the parcel, you can definitely raise a complaint that UPS says delivered but not here.
Talk to Your Neighbours
Does the delivery update mention neighbours? Even if it doesn’t, you can politely ask your neighbours if a UPS delivery agent has left something for you. Reportedly, UPS delivery agents leave parcels at neighbours’ when the recipient isn’t home, or the parcel requires a signature.
They think it’s better to hand the package to neighbours rather than leaving it outdoors where anybody can easily steal it. Generally, UPS mentions this in the delivery update. However, if you don’t receive something like this, you can still catch up with your neighbours. Probably, the agent forgot to mention it.
In addition, the agent might end up delivering the package to the wrong house. It’s common for them to confuse the houses or doors for a condo or apartment. Therefore, always talk to your neighbours before you take further action. However, consider the following steps if you can’t find your package even at the neighbours’.
Contact the Seller
Is the UPS package not delivered even if the update says the opposite? You can immediately inform the seller that you haven’t received the intended package even though UPS has marked it as delivered. Then, the seller will start to trace your package after contacting UPS.
Instead of contacting the seller, you can contact UPS too. However, we think contacting the seller will be more convenient and efficient now. UPS will take the matter more seriously as they partner with the seller. Hence, report the incident to the seller and see where it goes.
Try to Contact the USPS
This applies to US residents and their packages from UPS. Perhaps, the USPS has your package, as UPS sometimes works with USPS for deliveries. UPS might collect your parcel from the warehouse and then hand it to USPS for further processing and final delivery.
Hence, you can expect USPS to deliver your parcel instead of UPS. And, UPS says that they have delivered it as their responsibility ended there after giving it to USPS. However, UPS doesn’t hand over all packages to USPS, and it depends on the weight and size of the parcel.
Still, you can try it if UPS says delivered but no package reached you. Walk into your nearest USPS office to check whether they have your package from UPS. If you still can’t find the package so far, then UPS must have made a mistake.
Directly Contact UPS
If you have executed all the above-mentioned steps and there’s no trace of your package even when UPS says delivered, then it’s time for action. Reach out to UPS and ask for your package. For instance, you can call the UPS helpline for immediate support.
The executive over the call might ask you for necessary details such as shipping information, delivery location, etc. If you are a seller and UPS has misplaced your customer’s package, you should contact UPS directly.
In the next step, UPS will contact the delivery agent or driver to see proof that the package was delivered. Drivers track their deliveries with the help of scanning devices. Thus, UPS can verify if the delivery was complete or not.
Hardware malfunctioning can also trigger such delivery failure or misunderstanding. However, UPS will investigate the entire matter and find the explanation behind the lost or misplaced package.
What does UPS do to Find the Lost Parcel?
You must have contacted the logistics company’s customer service when UPS says delivered but no package Reddit. UPS says delivered UPS understands the priority of a package for customers. Consequently, they will set up an investigation to look for the missing parcel.
Well, you can expect a few days for the investigation to complete. UPS executives will check the warehouse where the package was picked up and other possible places. If UPS can’t find your lost parcel, you must register a missing mail case.
On the other hand, UPS packages have a specific delivery date. They are bound to arrive at your place within that timeline. If your internationally shipped parcel is stuck at any point, UPS will try its best to get it to you in its finest possible condition.
On a contrary note, you can claim a refund if your package was insured. However, false claims might harass you. However, if you are interested in filing a claim, then here’s what to follow:
Submit Parcel Details to UPS
UPS says delivered but not here instances might force you to file a claim for your insured package. So, you should provide the following information so that UPS can process your claim:
- Consignee contact information, such as the name, email address, and phone number
- Quantity of lost or damaged items
- Reference or tracking number
- Pickup date along with its weight
- Product value and its currency
- A brief description of the issue
Provide Merchandise Description
Have you received any invoice after placing the order at the seller? If yes, then you should upload them to the complaint portal of UPS. Make sure to submit your receipt invoice, purchase order, and any picture of the actual photo from the seller’s website.
Upload Photos
You can try this step if you have received a package with lost or damaged items. Click photos of damaged boxes and their content, cushioning, packaging materials, and more. Moreover, capturing the shipping label with tracking numbers for evidence will be better.
UPS will consider your case and process your claim. It might take up to 10 days to process and approve your claim. After that, you can expect UPS to compensate for their mistake.
UPS Says Delivered but No Package Received: How to Avoid?
Your UPS package might not have shown up this time. However, you can take preventive measures so that the same incident doesn’t happen to you next time. Here are a few practices that can save you from losing your parcel. Here’s what you can do to avoid ‘when UPS says delivered but not there’ incidents.
Mention a Secure Delivery Location
In the worst-case scenario, your UPS package might have been stolen by someone. You can’t discard the possibility of stealing your parcel from the front door, mailbox, or other outside places of your home, especially when you weren’t there to receive and acknowledge the UPS package.
Hence, it’s important to specify a safe delivery location around your house. Therefore, the delivery agent can safely place your parcel; only you can access it when you’re home. For instance, you can use a safe box that opens with a definite code.
Hence, share this information with the delivery partner, and you will get a sure-shot delivery. The UPS driver can lock the package in the safe box before leaving. Afterwards, you can securely get the package after unlocking the box.
Additionally, don’t place the box in a visible place. No matter where you place it, ensure you convey the delivery instructions to the agent. Otherwise, you can plan another less conspicuous space for the agent to drop off the parcel.
Schedule Your Delivery
If you anticipate that you can’t be home when the UPS package is expected to arrive, here’s a way out. This can save you from facing the ‘UPS says delivered but no package’ scenario. You can notify the UPS delivery agent that you need it on a definite date and time.
You will be offered numerous delivery windows to choose from by UPS. Therefore, you can select one when you are at home. Thus, you don’t have to instruct the driver to leave it unsecured at your house’s outside or neighbours’.
Scheduling a delivery this way can save your package from being misplaced. And, you can receive the parcel yourself. Additionally, there are fewer chances for the delivery agent to need clarification on your address.
Ask for Signature-Verified Deliveries
UPS allows you to request a signature upon the arrival of the package. This ensures that the delivery agent can’t just leave your parcel and leave. Instead, they have to take the signature from referred persons as mentioned in the delivery instructions.
For convenience, you can set up a few persons and parameters for signing up the document and receiving the parcel on your behalf if you are not home. Otherwise, you might mention that only you can sign it for final delivery confirmation.
Thus, your package will never be misplaced because delivery agents need your signature to process the delivery update. If they can’t deliver the package after a few missed attempts, UPS will return the parcel to the seller.
Final Words
UPS says delivered but no package was actually delivered. To eradicate this, provide clear delivery instructions along with the right address. If you want it delivered to a condo, inform the front office about the package. This will make your job easier, and you will get your parcel as anticipated.
