Warby Parker is an American retailer known for quality glasses, contact lenses, and sunglasses. They offer high-quality and better-looking eyewear at a decent price. If the customers are not satisfied with the new Warby Parker glasses, then they will get a full refund or exchange within 30 days.
In case there are any kind of scratches or messed up hinges, then the customer will get a full refund or exchange and make them right within 365 days. Along with the return policy, the customers will also get scratch-free lenses with a 100% warranty for a whole year. We will learn more about these policies below.
The Return Policy of Warby Parker
If after getting the glasses you see any kind of scratches, or if the hinges are not working properly, it completely depends on you whether you want to keep it or return it. This is the basic condition for every service. After purchasing the product, Warby Parker has a policy of a full refund within 30 days. If you are not happy with the product, then you will be provided with a refund within the first 30 days of the purchase so that you can buy something else.
The Warby Parker policy is applicable to all prescription eyewear products along with accessories and non-eyewear objects. They also provide a 180-day return to scratched eyeglasses and sunglass lenses and get a replacement or reimbursement. These all will be applicable till the contact lenses are unopened in their original box and not damaged.
There are two main reasons why customers feel confident with Warby Parker. First, they can try the products before investing money in them and the guarantees they provide. Henceforth, Warby Parker has 365 days of lens repair coverage and a 30-day money return policy. If there are any undesirable contacts or damaged ones, then you will get a return or exchange with a new product within the given time.
Exchange Policy of Warby Parker
The exchange policy of Warby Parker is easy and straightforward, similar to their refund policy. You can exchange all the products within 30 days of the purchase. But the product has to be unused and must be in its original box.
To exchange the product you have to contact the customer service department. You can either use the phone at 888-492-7279 or mail at the official website. They will also provide within 180 days of the initial purchase scratch guarantee on eyeglasses and sunglass lenses. Thus making it eligible for free replacement with a new pair.
The Refund Policy of Warby Parker
In case you get an order and are not satisfied, then you can return the product as guided by Warby Parker’s return policy. However, there is no specific information given on the time that it might take to refund the original payment. To clarify your doubt, we have specified the information below.
- For the Return period, it will take 30 days.
- If we talk about the return method, then it can be either online or through mail.
- In the Exchange period, the time is 30 days, similar to the return period. The exchange mode can be either online or through mail.
- The Refund period is within 14 days, and the mode is the original payment method.
They might not mention the time duration that it might take as they want to make sure that the person they are reaching out to is a legitimate customer.
What is the Mode to Return at Warby Parker?
As mentioned, Warby Parker offers a 30-day return policy on their products, irrespective of online and in-store shopping. The company suggest that customers coordinate with customer service by email or through RX Home to exchange their defective frames. In this way, they are trying to stop any kind of germs from spreading while returning the defective frame.
After that, they will send another set of pairs free of charge. With the help of proprietary 3D lens matcher technology, they will make sure that the pair sent to you match your first order. We have explained how we are supposed to send the return with the two main modes.
1. Through Mail
First, you need to get the return label from Warby Parker. This will help you to get a smooth and efficient return process. You can take complete advantage of the return policy with the given tips.
- Go to the Warby Parker return policy page first. Then, you need to fill in the order number and the zip code where you received the item.
- Now print the return label that they have provided.
- The glasses must be packed carefully as they are very fragile. Thus, they might break. The receipt is very important if you are planning to return the product, then you can use the receipt.
- After completing the above steps, next is the wrapping part. You need to wrap the product carefully and securely. Also, put the needed fee to ship back the product to the original seller. We would suggest going for the US postal service or any other reliable shipping service. After getting your package, they need some time before refunding the money.
2. In-store Returns
It might be possible that you are not satisfied with the purchase, so all you need to do is to take the item along with the matching receipt to the store. You can also return it through mail within 30 days of the purchase. You will notice from your emails that there are a number of items present in Warby Parker that you can spend money on.
On the website, you will see a store locator that will help you to find the nearest one. Irrespective of the items, they are completely eligible for a refund or exchange. But you might have to come across the waiting period. During this period, they will check the quality of the item and make sure that nothing has been damaged in the return process.
Whether Warby Parker Accepts Returns on Contact Lenses?
Contact lenses are very fragile; thus, you need to handle them very carefully. But if you use them properly and store them in the right way, there is no need to return them. In case there is any defect or damage, then you can return the contact lenses within 30 days of the purchase.
Whether Anyone can Return or Replace the Scratched Glasses?
Yes, they can, and the most amazing part about Warby Parker is that it provides a 180-day no-scratch guarantee on all prescriptions. If the glasses get scratched within the given period, then they will be replaced at no cost.
Conclusion…
So these were all the things that you can learn from Warby Parker. This company’s return policy is smooth, but you need to act fast. The company make the policy for your comfort so that you can get the best experience ever. They very well know how valuable your time is, and they will give you all the assistance that you need.
