Dolls Kill sells a variety of items, and it can be a bit difficult to decide which item to buy. Their return policy is a much easier one so that it does not confuse the customers. In general, they have a 30-day online return policy.
In any case, if the customers want to return a product, they can do so within 30 days from the day of purchase. The product can be anything: clothes, shoes, accessories, etc. If the product does not fit you or you are unsatisfied, you are free to return it. We will elaborate on this more to make sure you have a clear vision.
About The Return Policy
The two main things that they take care of are the product and the customer service that they provide. No doubt that this is a reputed fashion brand, and it has a 30-day return policy. The policy means that it allows the customers to return an item within 30 days of the delivery.
Also, there are no return fee charges. Henceforth, you can shop with confidence, knowing that the money will be refunded. There are certain limitations that you need to keep in mind. We have discussed them down below.
- In case the product is worn or washed, then it cannot be returned.
- If the items do not have their original package or labels.
- Items like intimate items, swimwear, and tights or without sanitary linings.
- In case the customer has broken the seal or the packaging has been removed.
- The shoes must not be dirty or worn.
For customers who live outside of the US and want to return the product, you must pay the shipping cost. There should not be more than one return item in the return package. You need to make sure that the postage-paid original must be postmarked within 30 days from the day the order has been placed.
Also, the item must not be altered or used, as mentioned before. Dolls Kill does impose a limit restriction on the items the customers can return. We have already mentioned the limitations that they imply. The restrictions are imposed mainly to avoid fraudulent purchases etc. Also, the customers somewhat feel satisfied with the purchases they make. They even ban account that violates the return policies.
The Process To Return Items In Dolls Kill
The process to return an item is almost the same from aboard or within the US. In case you are outside of the US, then first you need to go to the Dolls Kill’s return page. If you are not sure whether to return the item or not, then you can create a return request and submit one. We have mentioned the steps that you can look forward to.
1. On the return page, you need to enter the order number and the email address.
2. Now select the next option and then follow the on-screen instructions.
3. After that, pack the items and ship them to Dolls Kill.
It can be a bit risky to return the item if there is no shop store near you. One shop is situated in Los Angeles, and this can be helpful.
The Return Method And The Initiation Channels
Narvar is in charge of the process to return the item to Dolls Kill’s retail location. How? Well, Dolls Kill, and Narvar are both partners. This allows the local customers to return the item they purchase online or in-store.
The Refund Timing And The Return Window
If we take a look, then we will notice that Dolls Kill has a better return policy out there. The customers will be given 30 days window to return the item. This policy is particularly best for those who move a lot and have a habit of switching things. Even they are responsible for refunding in time.
Charity In The Return Policy
You can see one of the best things done on the product description page by Dolls Kill. This page includes everything that you need starting from the number of images to the item description, along with the return policy. You might feel that there is some extra information given but Dolls Kill feel the customers might need all the information in a single place.
The retailer does not link to the return policy from the individual product description page. It is a practice that would earn an above-standard rating. Well, you will get useful sizing information on the page.
The information on its PDPs helps Dolls Kill to lessen any unnecessary returns. They stand for individuality and makes product decision based on what customers want. Even they make sure that the customer is constructed in such a way that impacts positively as many people as possible.
All About The Refund Policy
The refund policy of Dolls Kill usually takes place within some days. You will get two options as a customer. Either refund to the original payment method or store credit. For a refund to the original payment method, there will be no free shipping for returns, and the timing process will be 3-4 weeks. In case of store credit, there will be free shipping for returns, and the timing will be 48 hours.
The Process To Use The Store Credit
You will get the store credit sent by Dolls Kill for the returned product through the same mail you place the original order. We have discussed the steps to help you out.
- First, you need to log in to the Dolls Kill account.
- After that, pick the products that you want.
- Go to the store credit, gift credit or promo code option before going to the checkout page.
- Finally, you need to apply for the credit and then finalise the purchase.
Exchange Policy For Returns
In case you want to place another order, then you need to return the initial purchase and then choose the credit refund option to place a new order. Customers who live outside of the US are given only store credit as a refund. It is because buying an international shipment turns out to be very difficult and time-consuming.
Conclusion…
One of the things that makes the customers happy is that if they buy anything from Dolls Kill, the items are refundable. In case you live outside of the USA, then you will be charged the return shipping fees as well. They don’t accept returned items if the products are worn or do not fit in the original packaging. After returning the product, make sure the item is unaltered and unused.
