Before buying the game, you might have purchased some downloadable content for your PlayStation console. Or, you may no longer have the requirement for your recently purchased item from the PlayStation Store. It can be a game, a subscription, equipment, or a pre-order.
Now, the question arrives: Can you get a refund on PlayStation games? The answer to this is more complicated than you think. Returning digital games to the PlayStation Store can be difficult, too. However, we must try to compensate for our accidental purchases.
Let’s check whether you can return digital games and other content to the PlayStation Store. Additionally, we will walk you through how to return those digital games and other purchases you have purchased by mistake.
Can You Get a Refund if You Buy Online Games at The PlayStation Store?
The return and refund policy at the PlayStation Store holds for 3 content types, such as subscriptions, pre-orders, and games and add-ons. So, yes, you can get a PlayStation Store refund for a mistakenly purchased game or add-ons. However, you must abide by the refund terms and conditions for any digital game purchase at the PlayStation Store.
Otherwise, you are not eligible to return any purchased game at the PlayStation Store and for obvious reasons, you won’t get any refund. So, what are the general rules for getting a refund from the PlayStation Store? Here’s what we have learned:
- Buyers have a 14-day window from the date of purchase to request a refund for any online game.
- Additionally, the game is ineligible for a refund if you have downloaded, streamed, or used the online game.
- However, there’s an exception to the previous rule. You can only get a refund if you prove that the downloadable product is faulty.
Apart from full digital games at the PlayStation Store, the same refund policy applies to the following content:
- Downloadable content
- Season passes
- Promotional bundles
- In-game consumables
Other Purchases Under the PlayStation Store Refund Policy
As you already know, the PlayStation Store can refund you for 2 more pieces of content that you can purchase from the platform. They are subscription-based services and pre-orders. Here’s what you must know about the PlayStation Store refund policy that revolves around these 2 content types:
Subscription-Based Services
Like online full games and add-on refunds at the PlayStation Store, you can request a refund for purchased subscriptions within 14 days of buying them. This includes any free trials with the product you bought.
However, there’s a small hiccup in getting a refund for subscription-based services from the PlayStation Store. Buyers might not obtain a full refund if they have used the subscription. So, the refund amount will depend on how long you have used the subscription-based service since you purchased it.
What can impact the refund amount, by the way? Reportedly, the following factors or activities can impact your refund amount negatively:
- Using cloud storage
- Playing games online
- Downloading monthly games
Undoubtedly, these activities will effectively reduce the anticipated refunds from the PlayStation Store.
Pre-Orders
Typically, you can find pre-orders of different content 14 days before the content is released on the PlayStation Store. Hence, you must request a refund for pre-orders before they are released.
Purchasing the pre-order just 14 days before the public release will benefit you with an exact 14-day window to request a refund. However, the PlayStation Store refund pre-order policy requires you not to download the content.
Otherwise, you can’t request a refund. After you receive the refund for returning any pre-order, you will also lose additional bonuses and content you got with the pre-order.
Purchases that are Ineligible for a Refund on The PlayStation Store
Not everything you bought on the PlayStation Store is eligible for a refund. The PlayStation Store refund policy Reddit is not available or valid for the following purchases:
- Money spent to make changes to your online ID
- PlayStation gift cards
- Items purchased from PlayStation Direct
- PlayStation vouchers from retailers
So, remember these things before requesting a refund at the PlayStation Store. On the other hand, you can’t get a refund from your PlayStation wallet if you have added any money to it. Therefore, you should be careful when topping up the PSN wallet on the PlayStation Store.
Moreover, you can go through the PlayStation Store Cancellation policy for further details. Where would you receive the refund from the PlayStation Store? The PlayStation Store credits the refund to your original payment method, such as your PayPal or credit card account.
In addition, Sony doesn’t process a refund on the following platforms or means:
- Paysafecard
- Money vouchers
- Bancontact (MisterCash)
- Yandex
- Ideal
- Giropay
- Sofort
- Postepay
If you use the above methods, your refund will go directly into your PSN wallet. What if your original payment method has already expired? In that case, the PlayStation Store will credit the refund on your PSN wallet.
Indeed, you can enable parental controls if you have shared your account with family members. For example, you can set the monthly spending limit to $0.00 to prevent unnecessary purchases.
Simple Steps to Request a Refund on The PlayStation Store
How can you get a PlayStation Store refund for the game or add-on you have mistakenly purchased? Follow the steps below to get a refund at the PlayStation Store:
- Open a web browser on your computer and visit the official website of the PlayStation Store.
- Log into your account and navigate to the PS Store Refund Request page.
- Next, launch the chatbox. You can see a series of questions. Answer them accordingly to initiate the refund process.
- Now, choose ‘Refund Request’ from the chatbox.
- Select the “I’m Ready” option to continue the refund procedure. Ensure you confirm that you are the account owner on which you wish to receive the refund.
- Additionally, keep your original payment method’s information handy. You might have to provide the required details once prompted by the chatbox. Next, select the payment type you used for the purchase.
- Then, select the reason why you want a refund. The chatbox will ask whether you have ‘downloaded’ or ‘used’ the content. If you choose ‘Yes’, Sony will immediately discard your PlayStation Store refund request.
- If your response is ‘No’, you can proceed with the rest of the refund process. After that, the chatbox will ask how long it has been since you bought the content. Mention the number of days after verifying the purchase date from your account’s transaction history.
Finally, the chatbox will offer you a support ID and connect you to a live customer support agent. You can discuss the matter with the live agent and get a refund.
Requesting a Refund for Cyberpunk 2077
PlayStation removed the game ‘Cyberpunk 2077’ due to its glitchy release in December 2020. Additionally, buyers can get a full refund for this game’s purchase. Sony has a separate refund process and a dedicated webpage for Cyberpunk 2077. Now, check out how you can request a refund for Cyberpunk 2077:
- Navigate to the official refund page for Cyberpunk 2077.
- Log into your PSN account if you have not already done that.
- Next, the site will promptly take you to the refund portal. Hit the option, ‘Click here to submit a refund request’.
- Then, a confirmation message will pop up on the screen. This will let you know that you have successfully submitted a refund request.
Refund Request through the PlayStation App
Besides requesting a PlayStation Store refund on the web, you can now do the same on your PlayStation mobile app. You can download the app and go through the instructions below:
- Tap on the PlayStation app to launch it. Next, opt for the Sign-In option.
- Provide your sign-in credentials, such as the email address and password and tap the Next button.
- The app might take a while to set up if it’s your first use. Once you are on the home page of the PlayStation app, tap on the gear icon or Settings.
- Then, scroll down until you see PlayStation Network. Tap on it, followed by Support.
- After that, hit the PS Store & Refunds option, followed by Refunds. Tap on ‘Requesting a PS Store Refund’.
- Select the right option for your purchase type.
Finally, you can tap on the Request Refund option, and a customer support bot will handle the remaining process.
In Conclusion…
Sony has made requesting a refund for a full game and other content purchased from the PlayStation Store quite easy. However, you’re eligible for a refund if you request a refund in 14 days, and the content must be unused or not downloaded. Otherwise, you can’t get a PlayStation Store refund. Hopefully, this guide answers all your queries regarding the PlayStation Store’s refund request and policy.
