Nordstrom Rack is popular for its trendy and luxurious clothing, accessories, shoes, etc., at discounted prices. However, it’s quite common that you purchase something from the Nordstrom Rack store or order online and don’t feel the purchase is satisfactory.
In that scenario, you can avail of Nordstrom Rack’s return policy and return the purchase without any hassle. How long does Nordstrom Rack accept returns, or what is the process of returning anything to this store? If you have similar questions in your mind, then this guide is your one-stop destination.
Here’s what you must know about Norstrom Rack’s return and exchange policies.
What is Nordstrom Rack’s Return Policy?
Nordstrom Rack offers open-door clearance discounts on previously purchased merchandise for men, women, and children apparel. On a contrary note, you can return your purchases to Norstrom Rack with the receipt if you are unsatisfied with the item’s quality. Indeed, Norstrom Rack’s return policy can guide you on when to return those purchases and how.
According to the official website of Nordstrom Rack, you can return purchased items within 30 days from the date you bought them from a store. If it’s an online order, you will get a 40-day window to return your purchase and get a refund. How can you return something to Norstrom Rack?
You can walk into a Nordstrom Rack store with the item and its purchase receipt. Now, the best part of an in-store return is that you don’t have to pay any return shipping cost. Apart from in-store returns, you can mail your purchases to one of the nearest Nordstrom Rack stores.
However, you must generate a shipping label to return your purchase via mail. We will discuss all the return procedures in detail later. How strict is Nordstrom Rack’s return policy, by the way? You might be afraid that Nordstrom Rack might turn down your return request.
Well, the store has a liberal return policy. You can return almost anything you purchase from this store if you obey the return guidelines. Additionally, you don’t have to justify why you want to return items to Nordstrom Rack.
Can You Return Purchases to Nordstrom Rack without a Receipt?
Generally, Nordstrom Rack asks customers to bring the corresponding receipt and the item they want to return. This keeps the transparency of the system maintained. However, you may have lost the receipt since Nordstrom Rack offers a 40-day window for a return.
Does Nordstrom Rack accept returns without a receipt? Well, it’s possible if you can find out your order or purchase information from your confirmation email. However, tracking your order information becomes easier if you use Nordstrom.com or HauteLook.com to place the order.
Now, you can navigate the website and use your phone number or email address to get the order details. This can do the trick if you still need to receive the receipt. Otherwise, Nordstrom Rack can’t accept returns from you without a receipt. However, your credit card statement of the purchase may help in this situation.
How to Return Items to Nordstrom Rack?
Nordstrom Rack offers convenient ways to process your return like any other popular retail chain. You can visit any Nordstrom Rack store near you to return your purchases. If you are uncomfortable with that, you can mail your returns to the store.
Let’s check out how to return items to Nordstrom Rack:
Return Your Purchases to Your Closest Nordstrom Rack Store
The easiest way to return your merchandise to Nordstrom Rack is to visit a store and drop returns off there. Make sure that you carry the item along with the following things:
- The invoice or receipt
- Tags intact with the product
- Original packaging
- Payment statement of the original purchase and the mode of payment
The last one will help you return the item despite losing the receipt. For example, you can carry the credit card you used for the original payment. Otherwise, you can keep a valid photo ID (government-issued) handy to make the return possible if you lack the receipt.
Once you have everything, you can walk up to the customer desk at your nearest Nordstrom Rack store. The customer care representative will inspect the purchase and tell you whether you can return it. Once they approve the return, you can get the refund back in the original form of payment you used to make the purchase.
How Can You Mail Items Back to Nordstrom Rack?
If you ordered something through Nordstrom.com, you can mail it back to one of the retailer’s stores to return it. However, you must fill in a prepaid shipping label to make the return possible. Packaging and sending your return within 10 business days since you receive it is better.
You can drop it off at any nearby courier location like UPS, FedEx, etc. If you can’t print the shipping label, then you can bring your item along with its original packaging and the digital return code that you can get from the official website of Nordstrom Rack. Then, the carrier will print the shipping label.
How long does Nordstrom Rack to process returns? In the case of mailed returns, the store might take up to 14 days to process returns. Additionally, it can take up to 5 business days to issue you a refund using your original mode of payment.
On the other hand, the store considers a partial refund if you delay returning your purchase via mail. Late returns can give you as low as 50% of their original prices. Starting from 15 March 2023, Nordstrom Rack credits partial refunds to an electronic gift card vs. original tender. Do you need to pay anything for the shipping method?
Yes, as a customer, you must pay a shipping charge of $9.95 to print the shipping label and return the item. However, your chosen carrier won’t demand anything additional to ship your package to Nordstrom Rack.
Terms and Conditions Regarding Returns at Nordstrom Rack
Does Nordstrom Rack accept everything for return? You can return everything to Nordstrom Rack. For example, customers are eligible to return the following items:
- Apparel
- Footwear
- Home care products
- Sunglasses
- Bags
- Leather items
- Watches
- Jewellery and other accessories
However, anything marked Non-Returnable or Final Sale can’t be returned to Nordstrom Rack. In addition, you must return the product in its original packaging. You have to return the following items if they come along with your purchase from Nordstrom Rack:
- Hang tags
- Hangers
- Dust bags
- Gift boxes
- Shoe boxes
- Eyewear cases
On a related note, Nordstrom Rack doesn’t accept altered, worn, or damaged items. In addition, you can’t return beauty products unless specified otherwise. Designer items and jewellery purchased at Nordstrom or its official site are not in the returnable category.
Nordstrom Rack holds the right to accept or refuse a return. They can also limit your purchases if they suspect they are for resale purposes.
Can you return a gift that you purchased online from Nordstrom Rack? Yes, you can return gift items to the store. However, those gift items should be eligible for a return. You can visit a store near you, and Nordstrom Rack will issue you a gift card after you return the gift.
How Long Does Nordstrom Rack Take to Refund Your Money?
Nordstrom Rack usually credits the refund to your original mode of payment. Otherwise, they can issue you a Gift Card. The problem with a Gift Card is that you can’t redeem them for cash. However, you can use the gift card to make your next purchase from Nordstrom Rack.
How long does Nordstrom Rack refund take? If you visit a store to return purchases and get a refund, the store will refund the amount almost immediately. However, this might take time to reflect on your credit card or other payment modes based on what card you used.
The overall refund process might take 3 to 5 business days. If you mail an item, you know that Nordstrom Rack might take up to 14 days to recognise and process the return. After that, they will credit the refund, which can take another 5 days. Depending on your purchase or when you return the item, you can get an eGift Card from Nordstrom Rack.
Will Nordstrom Rack Accept Returns over 90 days?
Nordstrom Rack has a generous return policy. However, it’s strict about the allowed timeline. If you can’t return an item within 40 days of purchase, you can receive a partial refund.
On the other hand, you can receive no refund if you return an item after 90 days of purchase. In addition, Nordstrom Rack doesn’t support an exchange policy right now. So, you can’t exchange anything at Nordstrom Rack stores.
