Many people confuse Amazon Hub Locker with Hub Counter for a similar name. However, Hub Lockers differ from Hub Lockers in many ways. Amazon Hub Lockers and Hub Counters provide different services. They have different return policies and package pick-up systems.
Moreover, Amazon Hub Locker and Hub Counter provide services in different locations. They also have different operating hours. Amazon Hub Counter gives the customers a package shipping label, but Hub Locker doesn’t.
Despite these dissimilarities, Hub Locker and Hub Counter have some factors in common. For instance, these two services are available for Amazon packages only. The company charges no additional costs for using Hub Counter and Hub Locker. Besides, they accept product returns if a mistake is made from their end.
Let’s find how Amazon Hub Counter differs from Amazon Hub Locker and how you can use them:
5 Differences between Amazon Hub Locker and Amazon Hub Counter:
Amazon Hub Locker and Hub Counter’s usage is popular in foreign countries. Hub Lockers have different sizes and provide a contactless experience to consumers. However, Hub Counters involve a middleman who assists in picking up the Amazon parcel. So, this Amazon service doesn’t provide zero-contact services.
Here are the major differences between Amazon Hub Locker and Hub Counter that you must know:
1. Package Pick-Up System
Before using Amazon Hub Locker and Hub counter, you must know how the package pick-up system works. Amazon has Hub Lockers in different locations. The delivery person won’t pick up the items from your house or office. Hub Lockers at self-service kiosks, so you must pick up packages from the nearest location.
However, every Amazon product doesn’t qualify for the Hub Locker delivery. Hence, you must check the eligibility criteria before choosing a convenient Hub Locker location. For instance, items that weigh less than 10 lbs and are smaller than 16x12x14 inches don’t qualify for Locker delivery.
On the other hand, Amazon sends an email with a barcode when the packages arrive at the Hub Counter. Visit the nearby Hub Counter and bring the phone where you receive the email. You can’t pick up the package without showing the barcode to the store attendant.
Amazon Hub Locker has no involvement of a store attendant or executives. You can pick up your package at your convenience time from the locker by scanning the 6-digit barcode. If you enter the correct pickup code, the locker will open, and you can collect the package.
2. Eligibility Criteria
Amazon Hub Locker and Hub Counter have different delivery criteria. Items sold by Amazon qualify for the Locker delivery. The items’ worth should be less than $5,000 and be hazard-free.
Your Amazon order shouldn’t contain “Subscribe & Save” or items shipped from foreign countries. Amazon cancels the Release-Date delivery products for Hub Locker delivery. Some eligibility criteria for Amazon Counter delivery are similar to Hub Locker.
Orders containing the Subscribe & Save and Release-date Delivery items don’t qualify for Hub Counter delivery. Items should weigh 33 lbs; otherwise, Amazon will cancel the delivery. It shouldn’t contain fragile items. The company ships the items within 24 hours in the Hub Counter. However, Amazon takes 2-3 business days to ship products in Hub Locker.
3. Product Returns
Amazon Hub Locker and Hub Counter provide return services like pick-up services. However, not all products qualify for Hub Locker and Hub Counter returns. If your item is eligible for a return, you will see an option at the Amazon Hub Locker. Amazon Hub Counter also displays the drop-off return option for eligible items.
Choose the nearest Amazon Hub Locker location if you see the return option. Choose the product type from the list and submit the return request. Amazon will send you an email with a drop-off code if the item is unused and has no damage.
Go to the Amazon Hub Locker drop-off location and enter the security code on the screen display. Follow the on-screen instructions to complete the Amazon product return. However, you must cancel the return if a Hub locker is unavailable for you.
Amazon Hub Counter’s return steps are slightly different from Hub Locker’s return steps. Find your nearest Amazon Hub Counter, go to the “Orders” section and choose the product that you wish to return.
The company will send you an email containing the return QR code. Go to the Amazon Hub Counter with the eligible item and show the associates the QR code. They will scan the code and accept the return after verifying its condition.
Amazon Hub Counter associates will put your package into a polythene bag and attach a return label. They will send the parcel back to the Amazon stores. Didn’t get the return option? Choose an alternative return option from the Amazon Hub Counter page. Alternatively, you can contact Amazon customer service representatives for further assistance.
4. Operating Hours
Amazon users must know when to collect their packages from Amazon Hub Counter and Hub Locker. The company shut the lockers and counter at a certain time. However, the Amazon Hub Locker and Hub Counter operating hours might vary from one region to another.
Most Amazon lockers close between 7 PM to 9 PM. However, some Hub Lockers offer pickup services throughout the day. What are your nearest Amazon Hub locker’s opening hours? The operating hours are usually mentioned next to the Amazon Hub Locker name. Ensure to enter the correct ZIP code to see on which days these lockers are open.
On the other hand, the Amazon Hub Counter operates during the same hours as a retail store. Thus, it opens and closes based on the store’s operating times. Hub Counters are mostly located in grocery stores, drug, and convenience stores. So, you must find the store’s operating hours online or visit the store to know when they will close.
5. Availability
Amazon Hub Locker and Hub Counter offer services in almost similar places. Hub Locker is accessible in Italy, UAE, Spain, Germany, France, Canada, the United States, the UK, Australia, Japan and Austria.
On the other hand, Hub Counter is available in Saudi Arabia, Turkey, the United Kingdom, Canada, France, Italy, Spain, Mexico, Germany, the United States, Japan and Australia.
How to Set Up an Amazon Hub Locker on Your Mobile Devices?
Amazon Hub Lockers have 3 different types – Apartment lockers, Hub locker+ and standard Hub Lockers. The setup steps are the same for them. Log in to your Amazon account, navigate to “Account & Lists” and tap on the Account” option.
Scroll down to the page, locate the Your Address option and click “Add Address” or “Or find an Amazon pickup location near you”. Choose the convenient Amazon Hub Locker address and choose “Add to address book”.
Select an item from the Amazon app or website and tap on “Proceed to Checkout”. Choose “Locations near this address”. The Hub Locker address will appear under the Shipping Address section. Click “Place your order” to complete the Amazon product checkout process.
How to Set Up an Amazon Hub Counter from App or Website?
Amazon Hub Counters work similarly to Hub Lockers. It has a similar setup process to Hub Lockers. Customers must first open the Amazon mobile app or website and place an order online. Select a preferred pickup location by clicking the Product Delivery option. Amazon will deliver the product to the selected Hub Counter location.
