You must have come across the Zolucky store when buying clothes online. Most buyers avoid this eCommerce store, considering it as a scam. However, the legitimacy of this fashion company could be better.
Many consumers use Zolucky to buy trending clothes and accessories at the lowest price. This online store also sells footwear and outerwear to online buyers. Placing an order on this online store is also easy. Besides, Zolucky lets you buy any product using credit and debit cards.
Despite all these benefits, many customers have given negative reviews about Zolucky. Why does Zolucky receive negative feedback from online buyers? Product quality is the first concern that they have questioned.
The limited payment method is another downside of this shopping store. Moreover, Zolucky takes 6-10 days to deliver the purchased items. The company’s customer representatives also don’t answer the calls on time. So, the buyers have also given a low rating to their customer service.
How to Know Whether Zolucky is a Reliable or Illicit Website?
Identifying an illicit online store is easy and can be done without expert help. A fake address is the first sign that helps users know the site is illegitimate. The absence of a valid contact number indicates a fake site.
Besides, you must check the e-commerce store’s Returns and Exchange Policy before buying any item. Don’t forget to check the payment methods the company accepts for the product purchase. Focus on the images or product description to find the online store’s legitimacy.
Here are the reasons why Zolucky is considered to be a fake shopping site:
1. Non-Existence Company Location
Zolucky is owned by Chicv Company Limited, which doesn’t exist. When you open their social media site, you will find the company’s location in the New York City Metropolitan area.
However, Chicv Company Limited’s address is unclear. Access their LinkedIn profile, and you won’t get the address where the company is located. The address section is blank for the company that owns Zolucky.
You will find Zolucky’s contact address on its website, but it can’t be found on Google Maps. What is the address listed on the Zolucky site? It is Room 1903, 19/F, Lee Garden One, 22 Hysan Avenue, Causeway Bay, Hong Kong.
Open any navigation app from your phone and try to find this location. You will receive a “no result found” or “invalid address” message on your device.
Many buyers stated that Zolucky might want to hide their address for privacy corners. It is also true that genuine shopping stores don’t hide their contact address. They also share the accurate address on their sites or social media accounts linked with their business.
2. Poor Product Quality
Zolucky deceives customers by delivering low-quality products. The products buyers receive from Zolucky mismatch with the picture on the site. Sometimes, they also deliver the wrong products to the consumers.
The worst part is when you try to post a product picture on their site, and they will block you from doing it. Moreover, Zolucky displays “shipped” without delivering the products to the customers. They also don’t act even after reporting the missing product delivery.
The low product price might be alluring, but the product quality could be better. Hence, we suggest every buyer check the customer reviews before buying any product from any eCommerce store. Don’t waste your money on poor-quality products. Do proper research about the site and buy the product only if you find it legitimate.
3. Unrealistic Returns and Exchanges Policy
Checking the e-commerce site’s returns and exchanges policy is important before buying any item. Most online stores let customers return and exchange damaged products within 14-30 days. The company then picks up the product and delivers the new product within 2-4 business days.
Like other online shopping stores, Zolucky follows a returns and exchange policy. However, many customers find it unrealistic and pointless. Why do users question Zolucky’s product return and exchange policy? The policy states that buyers must return the product without damages.
Items purchased from their site should be unused and in their original packing boxes. If any customer returns used or damaged products, they won’t exchange them. Moreover, the customers must pay for a refund if they want to return and exchange any item.
So, the products you find on Zolucky are non-refundable. If you have received a damaged product, you can’t return and exchange it. The product’s original packaging should be intact to be eligible for return and exchange.
4. Disabled/Non-Clickable Payment Gateway Icons
Most scam websites have a disabled or non-clickable payment gateway icon. You will also notice the same in Zolucky. Though it offers different payment options to users, they are non-clickable. Access the Zolucky site and choose an item that you want to purchase.
Enter your contact information and shipping address when prompted. Head to the payment type section from the web page’s bottom. You will get 3 payment gateway icons – VISA, PayPal and Mastercard.
These options will be greyed out when you will try to select them. Double-tapping these payment gateway icons won’t work. These are the clear signs of an illegitimate eCommerce site. So, looking for a Zolucky alternative for better product quality and price options is better.
5. Duplicate Image and Product Description
Unique product images and descriptions help consumers identify the online shopping store’s legitimacy. 86% of online buyers consider buying the product after checking the image and description.
High-quality and multiple images help eCommerce store owners to improve the customer’s buying experience. Zolucky also uses the product image strategy to enhance the shopper’s engagement. However, the product images and descriptions this site uses aren’t unique.
You will see the same product image and description on top websites like Walmart and Amazon. So, Zolucky copies the images and reports from the top-rated shopping stores and pastes them on their website.
6. Negative Customer Reviews
Reviews are the key to an eCommerce store’s growth and success. Negative reviews and ratings can cause enormous reputation damage. Besides, the online store will lose its sales and customers.
Reviews let online buyers know about the shopping site’s product quality. Additionally, you can learn about their customer service and delivery time. Zolucky has received one-star reviews from many customers.
Here are the top reasons why Zolucky received negative reviews:
- Poor product quality
- Wrong product delivery
- Issues with the website
- Poor returns and refund policy
- Late product delivery
Now, let’s see some of the customer reviews of Zolucky:
“I have ordered 3 dresses from this site. They delivered only one item and the other 2 were missing. The customer service team didn’t help me to find my missing products. Please don’t buy anything from them.”
“They are frauds! I wish I had read all the reviews before buying the footwear. The product I have received from this site is very poor. They didn’t receive my call or respond to my emails. Do not shop from this scam website”.
“I placed my order on June 14, 2023. I am still waiting for the items that I have purchased. They didn’t even refund the price of the products I ordered from the site. I will never buy anything from Zolucky again”.
Should You Use Zolucky to Shop Products Online?
Zolucky is a scam and suspicious website that you must avoid using to buy any item. Invalid contact numbers, incorrect addresses and bad reviews are major red flags on this site. So, it will be wise not to shop at Zolucky; instead, buy clothes from a site with good customer reviews and ratings.
