You might want to know how Hayneedle’s return policy works if you have received damaged home decoration items. Being a leading online retail company, Hayneedle follows an excellent return policy. However, not every product available on their online store qualifies for a return or exchange.
Hence, consumers must check the eligible items before requesting a return on Hayneedle. This Walmart subsidiary lets you return the purchased products online and in their physical stores. You must return the indoor and outdoor furnishing items online if you don’t have a Hayneedle store nearby.
Let us clarify that returning a product on Hayneedle is straightforward and can be done without external assistance. However, buyers must pay a shipping cost when returning the defective items. Certain criteria need to be followed to be eligible for the Hayneedle product.
Let’s learn about Hayneedle’s return policy and when you will receive the full refund:
How Does Hayneedle’s Return Policy Work?
Hayneedle allows the buyers to return the purchased items within 30 days of the delivery. The company provides a replacement option for consumers who have purchased decorative items in November and December.
However, items can be returned within January 31 based on their extended holiday return policy. You will also receive a refund for returning the qualified items within these 3 months. If you want to exchange damaged or defective furniture or framed wall art, you must place a new order from Hayneedle’s website or Walmart app.
Easy Steps to Return a Hayneedle Product Online
You don’t need to leave your house to return the incorrect, damaged or defective Hayneedle item. You can return the eligible products anytime from their official website. Here are the step-by-step instructions you must follow to request a return at Hayneedle:
1. Access the Hayneedle Website
Open a reliable and updated web browser from your mobile device like a computer. Go to the address bar, write “Hayneedle.com”, and press the Enter button to open the website.
Locate the “Start a Return” option when this online shopping site opens. Alternatively, copy and paste “https://www.hayneedle.com/orders?topicType=RETURN” into the browser’s address bar. It will open Hayneedle’s return page on your computer or laptop screen.
2. Enter Your Order Number
You will find your Hayneedle products’ order number in the original packaging. Write the order number in the first box and your first and last name in the second and third boxes. Additionally, you can enter your registered email address and the order number in the Hayneedle return page’s second section.
3. Check the Hayneedle Product’s Eligibility
Tap on the Look Up Order button after entering the required details. Hayneedle will display a Return/ Exchange option if your purchased product is eligible for return. Select “Return/Exchange” If you have an eligible item, go to “Label Fee” to check the shipping cost.
4. State the Reason for Your Return
Choose “Self-return” if you have to pay the shipping cost or need a different carrier. Go to the next box and write the reason for your return briefly. Click the Print button for the Return Merchandise Authorisation (RMA) slip.
5. Pack the Hayneedle Item
Pack the Hayneedle you want to return and attach the RMA slip. Additionally, you must add your order number and contact number in the box. Remove the old purchase receipt from the parcel and write down the RMA number and return address. Ship the Hayneedle package using a reliable shipping carrier.
Which Hayneedle Items Don’t Qualify for a Return?
Hayneedle doesn’t accept used or opened indoor or outdoor decorative items. The product must be unworn to qualify for a return or replacement. Did you open the mattresses or beds delivered from Hayneedle? You can’t request a return or refund.
The retail company cancels the returns of used and washed items. Altered or modified can be returned or exchanged at Hayneedle. You can’t return gift cards or items classified as “ineligible” on their product return page.
Hayneedle ensures that customers receive the products in good condition. However, if they have been damaged while shipping, you must request a return from their online website.
You can return the ineligible items if they have been damaged or defective by the delivery or shipping agents. Customers will also receive a full refund or exchange such products within 30 days of the delivery.
What will be Your Return Shipping Cost?
Buyers are responsible for paying the shipping and handling fee based on the reason for their Hayneedle product return. However, this reputed retail company qualifies most returns for free shipping. Products must have their corresponding label to return the item without paying extra charges.
So, now the question is, what determines Hayneedle’s eligible products’ return shipping cost? Location is the first factor the company authorities consider when deciding the shipping fee. International buyers must pay more return shipping fees than buyers in the United States.
What if the Buyer Prefers an Alternative to Hayneedle’s Return Shipping Method?
Consumers must write the RMA number and add “Self Return” outside the products’ original box. Choose an alternative shipping company from the Hayneedle website. Ensure the company lets you track your order easily via a mobile app.
You can use FedEx to return the product to Hayneedle’s warehouse. United Parcel Service (UPS) is another reliable shipping carrier you can choose to ship the damaged or defective Hayneedle product. Avoid using a scam shipping app or website; otherwise, you will be responsible for the missing products.
Things You Must Consider When Returning a Faulty Hayneedle Item
An average of 30% of customers complained that they had received a faulty or damaged item from Hayneedle. Return these items by accessing their user-friendly website. They will initiate a refund after checking the indoor or outdoor decor items’ condition.
Here are the factors you must consider when returning faulty Hayneedle items:
- Don’t discard the Hayneedle product parcel before checking its condition or unboxing it.
- Open the package within 30 days of the delivery and look for missing or defective parts.
- Never try to repair or attach the broken parts of the Hayneedle product; otherwise, your return will be canceled.
How Can You Return the Items Delivered via Hayneedle’s Freight Carrier?
Hayneedle provides international buyers with a freight delivery option. The retail company uses the same return policy for freight returns. Customers must access the Hayneedle website to request an online return.
Don’t forget to mention the reason for returning the Hayneedle item to their return center. The freight carrier will contact you within 3-5 days if Hayneedle processes the return request. You will receive the date and time for the Hayneedle product return on your registered email or phone number.
How Does Hayneedle’s Refund Policy Work?
Hayneedle will refund your money on the method you used for paying for the product if it is eligible. Customers reported that this retail company sent a credit within 5 business days after receiving the parcel. You must contact the Hayneedle customer support representatives if you don’t receive a refund after a week or month.
Moreover, you must contact their customer agents if you need an instant replacement. They also assist customers who encounter problems when returning an item. Remember that if you use incorrect banking details or credit/debit card numbers when purchasing the product, Hayneedle won’t refund your money.
