Big Lots, being a leading retail company, follows an excellent product return and refund policy. They are best known for offering premium-quality and durable furniture. From TV stands to accent storage cabinets, you will get everything in the Big Lots stores.
But, what if you are dissatisfied with the quality of furniture you bought from Big Lots? Most customers try to find the answer to whether they can return the furniture if they don’t like it after the online purchase.
The furniture will only qualify for a return in Big Lots if it has broken or damaged parts. This American retail company has imposed certain restrictions regarding product returns. For instance, every buyer must return the furniture and other accessories within 30 days.
Big Lots only accept the purchased item if you have the proper documentation or order confirmation receipts. The product must be in good condition to qualify for the return. They won’t take the item if you somehow damage it after the online or in-store purchase.
Here are the details you must know before returning the furniture at Big Lots:
How Does Big Lots’ Furniture Return Policy Work?
Before returning, you must know how Big Lots’ return policy for a piece of furniture works. Their retail store will refund your money if the furniture was damaged or defective when you bought it. It also offers a one-for-one exchange in cases of item returns.
However, you must present valid proof to qualify for a return in Big Lots. According to the Federal Trade Commission guidelines, you can’t return or exchange an item without a receipt in retail stores like Big Lots.
Big Lots will demand 15% of the product’s price if you fail to show the receipt while returning it. You will only receive an in-store gift card instead of cash if the furniture costs around $250 or more. However, you don’t have to fret over anything if you have the paperwork.
Does Big Lots Allow the Buyers to Return the Furniture if They Dislike It?
Yes! You can bring the piece of furniture back to Big Lots if you are dissatisfied with the purchase. They allow you to return the item if purchased from their website or retail stores. Did you find a flaw in the bookshelves and bookcases after buying them? Consider visiting your nearby Big Lots store to return it immediately.
You can return every piece of furniture and request a refund or replacement at Big Lots. They accept living room furnishings, office tables and even household decorations for return. However, several factors must be checked before returning the piece of furniture to Big Lots.
For instance, you must check the date of the purchase from the receipt. Don’t go to the retail store to return the item if you bought it 2 months before. Additionally, buyers must clean the furniture, and you must have the original packaging.
Big Lots customers must have the original paperwork from the merchant. It is important to mention that Big Lots can cancel your return request. They will check the item’s conditions before refunding your account.
When Does Big Lots Opt for a Refund?
Big Lots only refund the product’s price if the mistake is made from their end. You will get a refund if they have listed and delivered the wrong piece of furniture to your address. Customers can exchange the furniture if everything is intact, including its packaging.
However, you might have to provide a 20% restocking fee if you return the item because you are dissatisfied with its decor or colour. So, don’t request a return if nothing is wrong with the Big Lots item.
2 Easy Methods to Return a Piece of Furniture to Big Lots:
Returning your office furniture or bookshelves is pretty easy at Big Lots. You can return and exchange the item in two ways. Customers can either visit the retail store or request a return online. Here is how you can return the piece of furniture in two easy ways:
1. In-Store Furniture Return
Did you buy the Big Lots furniture from the local Best Buy store? You will then receive a refund and exchange it for a new one. However, return the furniture within the next 30 days to get your money back.
Look for the receipt you received when buying the furniture from the store. Contact the nearest Big Lots store and talk to the sales representatives about the return. They will check if your product qualifies for a return.
Big Lots’ sales representatives will complete the return request shortly. One out of five Big Lots customers returns the furniture after the purchase. They understand that some furniture, like sofas, can sometimes be too uncomfortable to use.
Big Lots follow a detailed process when reviewing the furniture’s condition and the customers’ return requests. They will check the reason why you want to return the product. The retail store manager can reject your Big Lots furniture return request.
2. Online Furniture Return
Returning the furniture online is the best option for you if you don’t have Big Lots near your house. You can simply email Bug Lots to state your return request. Don’t forget to include your furniture’s order number and attach the order receipt in the mail.
How can you return the item through the mail? Access their site from any reliable web browser and log in to your Big Lots account. Navigate to the Order History section and look for the furniture’s order number that you want to return.
An order details page will open where you will see all the previously bought items. Locate the “Return Item” section and tap on the piece of furniture you wish to return from the list. You will now see the steps on how to return it via mail.
Follow the step-by-step instructions to complete the return request. However, you must visit a Big Lots store if something needs to be fixed with the online return process. Their team will resolve the problem and even help you exchange the furniture and process the refund.
Can You Return a Piece of Furniture to Big Lots if You Lost the Receipt?
The furniture only needs to be in good condition to qualify for the return in Big Lots. You can still return the product if you have lost the receipt. Did you use a Big Reward account or a credit card to pay the product’s price? Visit a Big Lots store within 30 days of the purchase to get back your receipt.
Additionally, you can log in to your Big Lots account and tap on the order number of the furniture you want to return. The website will allow you to send the receipt copy to your mail address.
Big Lots also generate the necessary documents to return your online or in-store order when you tap on the Return Item button. So, it is another way to get the furniture’s original receipt without paying any additional charges.
