Being a leading package delivery company, it drops and picks up 1000+ couriers from Monday-Saturday. But, what if they deliver your product to the wrong address or you receive a damaged package? You must contact a live person at UPS customer service to report a complaint against the delivery person.
UPS is a trusted company that offers a wide range of services, most of which are automated. So, how can you talk to a real person at UPS if you have product-related queries? Well, there are several ways to contact a live person at UPS. You must not be aware of all these steps if you are new to UPS.
You can contact the customer support executives for immediate assistance. Additionally, UPS customers can use the live chat option to report delayed product delivery or package defects. However, call the customer care team between 8 AM and 8 PM.
Here are the best ways to talk to a live person at UPS:
How to Talk to a Live Person at UPS via the Customer Service Number?
Dial UPS’s customer service number 800-275-8777 if you want to speak to a live customer support executive. However, you must choose “speak with an agent” when calling the UPS customer support team. Customers must press the 6 key or more shipping options and press 3 to stay on the line.
Additionally, you can press 1 to know your package’s current location. Do you want to report a problem to the customer service representative? Press 4 from the customer service menu. Consider pressing the 5 options to know your courier’s locations.
How Can You Speak to a UPS Customer Service Executive – 4 Easy Ways
UPS customers can talk to a customer support representative differently and tell the issue they are facing. Fortunately, these methods are straightforward, and anyone can use them. Here are the easy ways that you must try to get detailed information about your packages:
1. Via Automated Messages
You will receive an automated message from UPS for contacting them. Share the delivery-related problem you’re experiencing and say “Agent” or press 0 from the service menu. UPS will send another automated message to your phone number.
This automated message will ask you to share the information you wish to know. Your call will be directed to the right customer care agent. Say “Agent” or press 0 from the service menu again. UPS will deliver your call within minutes and clarify all your product-related queries.
2. Via Email
Do you want to talk to anyone from the UPS customer service team? Send an email to UPS to share your concerns. However, the company might take 2-3 days to respond to your email.
The customer service representatives answer your call quickly but it might take forever to solve the product-related problem via email. But, if they don’t respond to your calls, emailing is the best way to contact a real person in UPS.
How can you send an email to UPS? Open a reliable web browser, go to the search bar and write “contact UPS”. Access the UPS website and head to the “Contact” section. Scroll down to locate the “Email UPS” option and tap on it.
Select “Next” and enter your UPS login credentials. Click “Login” and select the type of problem you’re facing when the new window opens. Here is the list of the options you will get to choose from:
- Tracking
- Technical assistance
- Billing
- Receiving a package
- General
- Sending a package
3. Via Voice Commands
What if you have to go out for some reason and there is no one to receive the UPS package? Speak to the delivery person using voice or text commands and share the address where he can drop the courier.
UPS customers can instruct the delivery person via voice command using video-calling apps like Skype. Additionally, you can use voice assistants like Google Assistant and Amazon Alexa.
Here is how you can set up the apps or smart voice assistant to contact the UPS delivery driver via voice commands:
Amazon Alexa
Connect your mobile to the voice assistant and open the Alexa Skills store. Turn on the UPS skill feature, and you can instruct the delivery person via voice command.
Google Assistant
Open the Google Assistant app and locate “Explore” under the UPS section. You can then instruct the delivery person where to drop or pick up the package.
Skype and Facebook Messenger
Open Skype and Facebook Messenger and look for the UPS bot option. Start chatting with the delivery person about your queries or product delivery location.
Other Ways to Contact a Person at UPS:
Install the UPS app and select the right question from the list. Customers can get updates about their package delivery, give the delivery person instructions or check the shipment date from the app.
Additionally, you can get shipment quotes from UPS’s mobile app. So, install it on your smartphone to clear out your delivery-related concerns from their agents.
Here are the other ways to contact UPS customer care representatives or delivery drivers:
Access the UPS Website
Do you want to contact UPS customer care executives because you haven’t received the package yet? The first thing that you must do is open their website from a web browser. Access the UPS home page and head towards the Tracking section.
Enter your UPS product’s tracking number that starts with 1Z. Do you notice the Delivered to UPS Access Point message on the delivery update page? It indicates that UPS has sent the courier to a different receiving facility instead of delivering it to your home address.
Besides, you must check the surroundings around your house. Sometimes, UPS delivers the product to nearby places if you’re outside your home for any reason. Delivery persons can also drop the package on your back patio, so check it.
Contact the Access Point
Open the UPS website to check when the package has entered the Access Point. Additionally, you will see the directions to visit the UPS Access Point. UPS redelivers the product within 2 business days.
However, the delivery time will vary based on the product’s condition once it arrives at the Access Point. Call the UPS Access Point to schedule the delivery time or pick up the defective package.
Ask the Product-related Question to Virtual Assistants
Most UPS package-related questions can be asked to their virtual assistants. The UPS virtual assistants can be accessed from the Contact UPS site. These smart virtual assistants can answer most of your questions. However, if it can’t, UPS will redirect the line to a customer support executive.
Why Is It More Useful to Talk to a Live Person at UPS than Chatbots?
Chatbots or virtual assistants can be useful if you have a simple question about the UPS courier. However, they might not provide all package-related answers. Thus, contacting a live person at UPS becomes essential when knowing complex questions.
Do you want to know about your international product shipment? Dial the 1-800-782-7892 number to get instant assistance. UPS’s customer service number for TTY/TDD for hearing impaired is 1-800-833-0056.
Dial 1-800-811-1648 for UPS billing centre support; the technical support number is 1-877-289-6419. So, dial this UPS support number if you have any queries regarding your packages.
